02 Jun
Consulting customers about products is still a very important topic!
The business of commerce, on or offline, is changing extremely fast. New and innovative possibilities are opening up.
But there are some things that are not changing. Depending on your products, customers expect to get consultation on what they should buy, how products are working and how they can benefit.
Shop owners will have to invest into virtual consultation to satisfy customer requests and offer great consultation to stand out the crowd.
Statistic show, that customers are ready to pay more for a product if they feel confident and well informed.
How does Virtual consultation work?
Virtual consultation is very similar to any other service interaction. Customers must have the possibility to get on touch with the person in the shop responisble to provide the best answers to the questions. Best if there would be a possibility for a visual communication, so that the pro can even show on the product how things a re working and do a great presentation which will make it easy for the customer to hit the “Buy” button.
Customers still like the personal touch, specially if the product is a mid or high range price. The personal engagement provides a certain trust level.
Artificial intelligence can help store owners for explication purposes and showroom facilities. The guiding process to the human inter actor can easily be setup by an intelligent software making a pre-filtering to guide the shop visiotr tothe right person, which has the nice effect that they will not have to wait for a free slot to get the right person and shop owners do not have to hire an army of staff to provide the consultation.
Virtual consultation is a huge benefit for each e-commerce owner but also for physical shop owners, customers can be guided into the physical location to see and check the products before taking the sales decision.
Email: contact@egency.eu
âHaving an intelligent e-commerce structure makes your business life much easier. â
