Privacy Policy (Politique de confidentialité)
Last updated: July 7, 2025
1. Introduction
This Privacy Policy explains how Egency Sàrl (“we”, “us”, or “our”) collects, uses, and protects your personal data when you access and use our website https://egency.eu (“Website”), in compliance with Regulation (EU) 2016/679 (General Data Protection Regulation or GDPR) and applicable Luxembourgish data protection laws.
By using our Website or services, you agree to this Privacy Policy.
2. Data Controller
Egency Sàrl
17, Allée Louis Ackermann
L-1897 Kockelscheuer, Luxembourg
RCS Luxembourg: B266205
Email: contact@egency.eu
3. Personal Data We Collect
We may collect the following categories of data:
a) Contact Information
Name, email address, phone number, billing/shipping address
b) Account Information
Login credentials and profile data
c) Usage Data
IP address, browser type, referring pages, time spent on pages, click behavior
d) Device Data
Mobile device model, OS, identifiers, browser
e) Cookies & Tracking Technologies
Functional, analytical, and marketing cookies (see Section 7)
4. Legal Basis for Processing
We process your data based on one or more of the following legal grounds under Article 6(1) GDPR:
Consent (e.g., for marketing)
Contractual necessity (e.g., to process your order)
Legal obligations (e.g., invoicing)
Legitimate interest (e.g., analytics, fraud prevention)
5. Purposes of Processing
We process your data for:
Account creation and authentication
Order fulfillment and billing
Customer service and communication
Marketing and promotions (with consent)
Website security and usage analysis
Legal compliance and dispute resolution
6. Data Sharing and Recipients
We only share your personal data with trusted third parties:
Hosting and IT providers
Payment processors (e.g., Stripe, PayPal)
Analytics providers (e.g., Google Analytics – with IP anonymization)
Marketing tools (only with consent)
Public authorities when legally required
All third parties are subject to GDPR-compliant data processing agreements (DPAs).
7. Cookies and Tracking
We use first- and third-party cookies to enhance your experience. You can manage your cookie preferences via the cookie banner or your browser settings.
Types of cookies we use:
Essential Cookies – Needed for site operation
Functional Cookies – To remember preferences
Analytics Cookies – For performance monitoring (with IP anonymization)
Marketing Cookies – For ads and remarketing (only if consented)
👉 See our Cookie Policy for full details.
8. International Data Transfers
Your data may be processed outside the European Economic Area (EEA) only where:
The country ensures an adequate level of protection (e.g., EU adequacy decision), or
Appropriate safeguards are in place (e.g., Standard Contractual Clauses (SCCs))
9. Data Retention
We retain your data:
For the duration of our relationship (e.g., active account)
Up to 10 years for invoicing (per Luxembourg tax law)
Shorter periods for analytics or session cookies
Until withdrawal of consent, where applicable
10. Your Rights Under GDPR
You have the following rights:
Access – Receive a copy of your data
Rectification – Correct inaccurate or incomplete data
Erasure – “Right to be forgotten” under certain conditions
Restriction – Temporarily stop processing
Portability – Transfer your data to another provider
Object – To processing, including direct marketing
Withdraw Consent – At any time without affecting prior processing
To exercise any rights, contact: contact@egency.eu
11. Data Security
We implement appropriate technical and organizational measures to ensure data security, including:
SSL encryption
Access controls
Regular backups
Secure infrastructure
However, no transmission method is 100% secure. You use the Website at your own risk.
12. Children’s Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from minors. If we discover such data was collected without parental consent, it will be deleted.
13. Automated Decision-Making / Profiling
We do not engage in automated decision-making or profiling that produces legal effects concerning you.
14. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please consult their policies separately.
15. Changes to This Policy
We may revise this Privacy Policy to reflect legal, technical, or operational changes. You will be notified of material updates via:
Website banner or pop-up
Email notification (if you are subscribed)
Last updated: July 7, 2025
16. Contact
If you have any questions or requests:
📧 Email: contact@egency.eu
📬 Contact form: https://egency.eu/contact-us/
📍 Mail: Egency Sàrl, 17, Allée Louis Ackermann, L-1897 Kockelscheuer, Luxembourg
Supervisory Authority: CNPD (Commission Nationale pour la Protection des Données)
Website: https://cnpd.public.lu